Thoughts on creating great user experiences, content and web sites

Which comes first? The content or the product?

When you work for a startup you’ll soon notice that business and product development tasks don’t always occur in a prescribed order. Some gnarly product functionality gets built first because potential clients need to see it. Other easier tasks lie dormant until much later because they should be relatively easy to fix. For newcomers to […]

My SaaSy Nightmare

With all the new Software as a Service (SaaS) providers out there, it’s theoretically possible to create a site that includes the tools you need to manage your business and effectively support your customers without ever hiring a programmer or IT person. I’ve recently investigated what it would take to build a site like this for […]